Appointments and Cancellation Policy
We recommend making appointments for all services as early as possible to ensure that we can accommodate you with your choice of time and staff. You will be telephoned the day before your appointment for confirmation. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice of cancellation. If you cancel the SAME DAY or DO NOT SHOW for your appointment, we will be deducting of your next treatment.
Late Arrivals
If you are running more than 10 minutes late we will always do our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service in consideration of the following client’s appointment time.
Payment
Payment Payments by cash, Visa, MasterCard, American Express and Discover are accepted. The prices are subject to change without notice.
Refund Policy
Our intent is for each customer to be 100% satisfied with our services. Services received cannot be refunded:
1. No refunds are given for gift card orders and Gift card orders are not exchangeable.
2. No refund is given for partially used package purchases since they are purchased at a discount price.
Protection
We cannot be responsible for loss or damages to personal items. Keep them with you during your appointment.
Gratuities
Our services do not include tax or gratuities. In appreciation to the staff for outstanding services, gratuities may be given at your discretion.
Gift Certificates & Vouchers
Gift certificates and vouchers that are expired will be accepted at half of the face value for 30 days after the expiration date. No gift certificates or vouchers will be accepted once this amount of time has passed.
Privacy Policy
In order to provide services, the Salon may collect and keep for the internal usage you personal information: first and last name, e-mail, telephone number.
Thank you for your cooperation,
We'll be happy to see you at KVITKA!
